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Description

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

PUBLISHED Reserved 2025-01-09 | Published 2025-01-15 | Updated 2026-04-25 | Assigner mitre

CISA Known Exploited Vulnerability

Date added 2026-04-24 | Due date 2026-05-08

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

References

www.microsoft.com/...igh-tempo-medusa-ransomware-operations/ third-party-advisory

www.trendmicro.com/...light/ransomware-spotlight-dragonforce third-party-advisory

www.cisa.gov/...erabilities-catalog?field_cve=CVE-2024-57726 government-resource

www.horizon3.ai/...es-in-simplehelp-remote-support-software/

simple-help.com/kb---security-vulnerabilities-01-2025

cve.org (CVE-2024-57726)

nvd.nist.gov (CVE-2024-57726)

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