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Description

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.

PUBLISHED Reserved 2025-09-17 | Published 2025-09-20 | Updated 2025-09-22 | Assigner Wordfence




MEDIUM: 6.5CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

Problem types

CWE-307 Improper Restriction of Excessive Authentication Attempts

Product status

Default status
unaffected

* (semver)
affected

Timeline

2025-09-18:Vendor Notified
2025-09-19:Disclosed

Credits

Jonas Benjamin Friedli finder

References

www.wordfence.com/...-f6e4-4555-ab76-4223f0194517?source=cve

plugins.trac.wordpress.org/...es/class-wpsc-current-user.php

plugins.trac.wordpress.org/...odels/class-wpsc-email-otp.php

plugins.trac.wordpress.org/changeset/3364335/

cve.org (CVE-2025-10658)

nvd.nist.gov (CVE-2025-10658)

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