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MEDIUM: 5.7 CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:NDefault status
affected
7.0.x
affected
8.0.x
affected
2023.x
affected
2024.x
affected
2025.x
affected
2026.x (patch)
affected
Description
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Problem types
CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
Product status
7.0.x
8.0.x
2023.x
2024.x
2025.x
2026.x (patch)
References
otrs.com/release-notes/otrs-security-advisory-2026-03/