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LOW: 3.5 CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:NDefault status
unknown
7.0.x
affected
8.0.x
affected
2023.x
affected
2024.x
affected
2025.x
affected
2026.x (patch)
affected
Description
An incorrect handling of permissions in OTRS External Interface and the ConfigItem List module allows an authenticated customer to query the system for CI information. Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Problem types
CWE-276 Incorrect Default Permissions
Product status
7.0.x
8.0.x
2023.x
2024.x
2025.x
2026.x (patch)
References
otrs.com/release-notes/otrs-security-advisory-2026-04/