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Description

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

PUBLISHED Reserved 2026-05-21 | Published 2026-05-31 | Updated 2026-05-31 | Assigner OTRS




MEDIUM: 5.7CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N

Problem types

CWE-200 Exposure of Sensitive Information to an Unauthorized Actor

CWE-269 Improper Privilege Management

Product status

Default status
unaffected

2026.3.1
affected

References

otrs.com/release-notes/otrs-security-advisory-2026-09/

cve.org (CVE-2026-48210)

nvd.nist.gov (CVE-2026-48210)

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